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Making Metrics Work
Stock Photo: Cover May Be Different

Making Metrics Work Paperback - 2006

by Jenny Dugmore


From the publisher

This book gives a practical view of why metrics and service reports are so important to the delivery of an effective service and to service improvements. It describes the types, the design, target audiences and documentation of metrics used in the service reporting process, covered by the requirements of clauses 4 and 6.2 of ISO/IEC 20000-1, Plan-Do-Check-Act (PDCA) cycle and Service reporting. Useful tips, techniques and example metrics are included.

Details

  • Title Making Metrics Work
  • Author Jenny Dugmore
  • Binding Paperback
  • Edition 2nd
  • Pages 99
  • Volumes 1
  • Language ENG
  • Publisher Institution of Engineering & Technology
  • Date March 22, 2006
  • Illustrated Yes
  • Features Illustrated
  • ISBN 9780580474606 / 0580474607
  • Weight 0.4 lbs (0.18 kg)
  • Dimensions 9.2 x 6.1 x 0.2 in (23.37 x 15.49 x 0.51 cm)
  • Library of Congress subjects Information technology - Management, Total quality management
  • Library of Congress Catalog Number 2014378749
  • Dewey Decimal Code 658