At America's Service

Paperback / softback. New. From the coauthor of the business bestseller Service America! comes an essential, comprehensive, practical manual for implementing service management strategies that work. Albrecht focuses on issues and problems such as building a service culture, how to get managers to think in new ways, common mistakes and more.

Grand Central Publishing. Used - Good. Ships from the UK. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages.

Homewood, IL: Dow-Jones Irwin, 1988, 1988. Hard Cover. Used: Very Good. Hard Cover. Very Good/Very Good. 1st Printing.

Homewood, IL: Dow Jones-Irwin, 1988. Hardcover. Fine/No Jacket. 8vo - over 7¾" - 9¾" tall. ix, 241 pp. A "special edition prepared for the Presidents Association, the Chief Executive Officers Division of the American Management Association.

Paperback / softback. New. From the coauthor of the business bestseller Service America! comes an essential, comprehensive, practical manual for implementing service management strategies that work. Albrecht focuses on issues and problems such as building a service culture, how to get managers to think in new ways, common mistakes and more.

McGraw-Hill Professional Pub. 1988. Hardcover. UsedVeryGood. Hardcover; light fading, light shelf wear to exterior; former owner's label inside front cover; otherwise in very good condition with clean text, firm binding. Dust jacket shows fading, scuffing, and shelf wear. .

Grand Central Publishing, 1992-01-01. Paperback. Like New.

Cover's spine is slightly cocked otherwise shows minimal wear; dust jacket shows minimal wear; interior clean, unmarked; 241 pages.

New York, NY, U.S.A.: McGraw-Hill Professional Book Group, 1988. Jacket and boards have only light wear. Pages are clean, text has no markings, binding is sound. . Hard Cover. Very Good/Very Good. 8vo - over 7¾" - 9¾" tall.

New York, NY, U.S.A.: McGraw-Hill Education Group. Very Good/Very Good. 1988. Hard Cover. 1556230958 (A121) .

Scarborough, ON, Canada: Gage Educational Publishing Company. Very Good/Very Good. 1900. Hard Cover. 1556230958 (G66) .

Homewood, IL: Dow Jones - Irwin, 1900. Book. Fine. Hardcover. First Edition. 8vo - over 7¾" - 9¾" tall. Homewood: Dow Jones - Irwin, 1988. First edition, 8vo. Cloth binding, 241 pp. Book appears to be unread. Fine in fine dust jacket, protected with an archival-quality mylar cover..

McGraw-Hill Education. Used - Good. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages.

Grand Central Publishing, 1992-01-01. Paperback. New. New. In shrink wrap. Looks like an interesting title!

Grand Central Publishing. Used - Very Good. Used book that is in excellent condition. May show signs of wear or have minor defects.

Grand Central Publishing. New. Special order direct from the distributor

Grand Central Publishing, 1992-01-01. Paperback. New.

Business One Irwin, 1988-05-01. Hardcover. New. New. In shrink wrap. Looks like an interesting title!

Warner Books, 1995. Paperback. New. reprint edition. 252 pages. 8.25x5.50x0.75 inches.

Good.