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Administrative Assistant*s And Secretary*s Handbook
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Administrative Assistant*s And Secretary*s Handbook Hardcover - 2003

by James Stroman, Kevin Wilson, Jennifer Wauson,

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Amacom, 2003. 2nd. Hardcover. New.
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Summary

Between coordinating meetings, making travel arrangements, and running the phone lines, being a professional administrative assistant requires an astonishing and varied range of skills involving interpersonal communication, written presentations, and organizational ability. Written in a down-to-earth style, Administrative Assistant’s and Secretary’s Handbook provides readers with information on subjects including record keeping, telephone usage, office machines, mail, business letters, and computer software skills. Now in its third edition, the book has been completely revised with expanded coverage of topics including electronic records management, interpersonal and communication skills, troubleshooting computer problems, time and stress management, customer service, event planning, web conferencing, math for office professionals, office management and supervision, transcription, and much more. Comprehensive and completely up-to-date, this is the book every administrative professional should own.

First line

As an administrative assistant, you are hired to relieve your busy employer of a great deal of work, especially the details of office procedure and other matters that do not require your employer's personal involvement.

About the author

James Stroman (Dallas, TX) has worked as an executive assistant to an army general, a governor, and the owner of an NFL football team. Kevin Wilson (Atlanta, GA) is vice president of Videologies, Inc., a company that specializes in training administrative professionals in Fortune 500 companies. Jennifer Wauson (Atlanta, GA) is president of Videologies, Inc.

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