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Beyond Warranty : Building Your Referral Business

Beyond Warranty : Building Your Referral Business Paperback - 2008

by Carol Smith

  • Used
  • Good
  • Paperback

Maintaining positive relationships with new home owners after they move in increases sales. This book helps builders and their sales and warranty staffs understand and plan for the customer service that follows the sale of a house, especially warranty service.

Description

BuilderBooks, 2008. Paperback. Good. Disclaimer:Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.
Used - Good
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Details

  • Title Beyond Warranty : Building Your Referral Business
  • Author Carol Smith
  • Binding Paperback
  • Condition Used - Good
  • Pages 272
  • Volumes 1
  • Language ENG
  • Publisher BuilderBooks
  • Date 2008
  • Illustrated Yes
  • Features Bibliography, Illustrated, Index, Table of Contents
  • Bookseller's Inventory # G0867186321I3N00
  • ISBN 9780867186321 / 0867186321
  • Weight 1.27 lbs (0.58 kg)
  • Dimensions 9.94 x 7.07 x 0.67 in (25.25 x 17.96 x 1.70 cm)
  • Library of Congress subjects Construction industry - Customer services, Warranty
  • Library of Congress Catalog Number 2007050006
  • Dewey Decimal Code 690.806

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From the publisher

Rev. ed. of: Warranty service for home builders. c2002. Includes bibliographical references.

About the author

Carol Smith is a leading customer relations consultant in the home building industry with 29 years of experience in such positions as vice president of customer relations, orientation representative, construction superintendent, real estate broker, property manager, and mortgage officer. She publishes a bimonthly newsletter, Home Address. As the author of the highly successful Customer Service for Home Builders; Warranty Service for Home Builders; Meetings with Clients: A Self-Study Manual for a Builder's Frontline Personnel; Homeowner Manual: A Template for Home Builders, 2nd ed.; Dear Homeowner: A Book of Customer Service Letters; Customer Relations Handbook for Builders; and other products. Ms. Smith has been well-received at the International Builders' Show of the National Association of Home Builders, at state and local builders' association functions, and at meetings in Canada, Australia, and other countries. She has been married to a custom builder for nearly 17 tempestuous, exciting, wonderful years--most of them spent remodeling their home. Her web site is www.cjsmithhomeaddress.com.