Built to Serve: How to Drive the Bottom Line with People-First Practices Hardcover - 2007 - 1st Edition
by Dan J. Sanders, Stephen Covey, Ken Blanchard
- Used
Sanders shares the remarkable success story behind United Supermarkets--where employees are fully engaged with the companys mission to serve. He provides the tools and techniques an organization needs to tap into that employee passion to provide great customer service.
Description
Standard delivery: 5 to 9 days
Details
- Title Built to Serve: How to Drive the Bottom Line with People-First Practices
- Author Dan J. Sanders, Stephen Covey, Ken Blanchard
- Binding Hardcover
- Edition number 1st
- Edition 1
- Condition New
- Pages 200
- Volumes 1
- Language ENG
- Publisher McGraw Hill, New York
- Date 2007-09-17
- Illustrated Yes
- Features Dust Cover, Illustrated, Index, Price on Product - Canadian, Table of Contents
- Bookseller's Inventory # U09M-00205
- ISBN 9780071497923 / 0071497927
- Weight 0.9 lbs (0.41 kg)
- Dimensions 8.3 x 5.3 x 0.97 in (21.08 x 13.46 x 2.46 cm)
- Library of Congress subjects Success in business, Corporate culture
- Library of Congress Catalog Number 2009278465
- Dewey Decimal Code 658
About Wonder Book Maryland, United States
With 3 stores less than 1 hour outside the DC/Metropolitan area (1 in Gaithersburg, 1 in Frederick and 1 in Hagerstown, MD), we have the largest selection of books in the tri-state area. Wonder Book and Video has been in business since 1980 and online since 1997. We have over 1 Million books for sale on our website and another 1 Million books for sale in our 3 locations. We have a very active online inventory and as such, we can receive multiple orders for the same item. We fill those orders on a first come first serve basis, but will refund promptly any items that are out of stock. Since 1980 it has always been about the books. ALL kinds of books from 95 cent children\'s paperbacks to five figure rare and collectibles. A merging of the old and new is where we started, and it is where we are today. Our retail stores have always been places where a reader can rush in looking for a title needed for a term paper that is due the next day, or where bibliophiles can get lost \"in the stacks\" for as long as they wish. In 2002 USAToday recognized us as \"1 of 10 Great Old Bookstores\", and we have been featured in numerous other newspaper and TV stories including Washington Post and CSpan.
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From the publisher
From the rear cover
When You Empower People You Get Powerful Results
"[This book] inspires your spirit...The United Supermarkets model, taught in a most excellent and successful way."-Stephen R. Covey
"Built to Serve calls for a profound shift in the philosophy and practice of business. We can all learn a great deal from Dan's leadership and United's legacy."-from the Afterword by Ken Blanchard, coauthor of The One Minute Manager and Leading at a Higher Level
"Success in business requires a dedication to certain basic principles, not the least of which is realizing a company's best asset is its people. Dan Sanders has done a remarkable job of illustrating how this philosophy, when applied consistently, can improve the health of any business."-Kenneth Cooper, M.D., Cooper Aerobics Center
"Leaders will profit from the groundbreaking principles advocated in this book."-Claude Dollins, Chairman, The Center for Corporate Culture
