Skip to content

The Call Center Dictionary
Stock Photo: Cover May Be Different

The Call Center Dictionary Paperback - 2002 - 3rd Edition

by Bodin, Madeline

  • Used
  • Good
  • Paperback
Drop Ship Order

Description

Paperback. Good. Access codes and supplements are not guaranteed with used items.
Used - Good
NZ$65.10
FREE Shipping to USA Standard delivery: 7 to 14 days
More Shipping Options
Ships from Bonita (California, United States)

About Bonita California, United States

Biblio member since 2020
Seller rating: This seller has earned a 5 of 5 Stars rating from Biblio customers.

Terms of Sale: 30 day return guarantee, with full refund including original shipping costs for up to 30 days after delivery if an item arrives misdescribed or damaged.

Browse books from Bonita

Details

  • Title The Call Center Dictionary
  • Author Bodin, Madeline
  • Binding Paperback
  • Edition number 3rd
  • Edition 3
  • Condition Used - Good
  • Pages 232
  • Volumes 1
  • Language ENG
  • Publisher CRC Press
  • Date 2002-01-03
  • Bookseller's Inventory # 1578200954.G
  • ISBN 9781578200955 / 1578200954
  • Weight 0.82 lbs (0.37 kg)
  • Dimensions 8.96 x 6.04 x 0.6 in (22.76 x 15.34 x 1.52 cm)
  • Library of Congress subjects Management information systems, Customer services
  • Library of Congress Catalog Number 2002281233
  • Dewey Decimal Code 658.812

Media reviews

Citations

  • American Reference Bks Annual, 01/01/2003, Page 689

About the author

Madeline Bodin has been writing about call centers for over 10 years. She is a former editor of Call Center Magazine. Her books have been translated into several languages and are read around the globe. Her most recent book is Maximizing Call Center Performance. Keith Dawson is one of the world's foremost authorities on call centers. He is currently Senior Editor at CommWeb and was founder of Call Center News Service, which is the industry's premier online source for industry information and analysis, an independent online source for industry information. He is also author of 'Call Center Savvy' and 'Call Center Handbook'.