Skip to content

Conversations for Change: 12 Ways to Say It Right When It Matters Most
Stock Photo: Cover May Be Different

Conversations for Change: 12 Ways to Say It Right When It Matters Most Paperback - 2010 - 1st Edition

by Hayashi, Shawn Kent

  • Used

Description

McGraw-Hill Education. Used - Very Good. Used book that is in excellent condition. May show signs of wear or have minor defects.
Used - Very Good
NZ$11.07
FREE Shipping to USA Standard delivery: 4 to 8 days
More Shipping Options
Ships from Better World Books (Indiana, United States)
The BIBLIO Guarantee | Ask Seller a Question

Details

  • Title Conversations for Change: 12 Ways to Say It Right When It Matters Most
  • Author Hayashi, Shawn Kent
  • Binding Paperback
  • Edition number 1st
  • Edition 1
  • Condition Used - Very Good
  • Pages 256
  • Volumes 1
  • Language ENG
  • Publisher McGraw-Hill Education, New York
  • Date 2010-10-04
  • Features Index, Table of Contents
  • Bookseller's Inventory # 10933696-6
  • ISBN 9780071745284 / 0071745289
  • Weight 0.85 lbs (0.39 kg)
  • Dimensions 8.9 x 6 x 0.9 in (22.61 x 15.24 x 2.29 cm)
  • Library of Congress subjects Interpersonal communication, Performance
  • Library of Congress Catalog Number 2010019143
  • Dewey Decimal Code 658.45

About Better World Books Indiana, United States

Biblio member since 2005
Seller rating: This seller has earned a 5 of 5 Stars rating from Biblio customers.

Better World Books is the world's leading socially conscious online bookseller and has sold over 100 million books. Each sale generates funds for global literacy and education initiatives. We offer low prices, fast shipping, and have a 100% money back guarantee, if you are not completely satisfied.

Terms of Sale:

Better World Books wants every single one of its customers to be happy with their purchase. If you are not satisfied your purchase or simply find out that it was not the book you were looking for, please e-mail us at: help@betterworldbooks.com. We will get back to you as soon as possible with directions on how to return the book to our warehouse. Please keep in mind that because we deal mostly in used books, any extra components, such as CDs or access codes, are usually not included. CDs: If the book does include a CD, it will be noted in the book's description ("With CD!"). Otherwise, there is no CD included, even if the term is used in the book's title. Access Codes: Unless the book is described as "New," please assume that the book does *not* have an access code.

Browse books from Better World Books

From the publisher

"A must read for anyone in business, government or academia. The lessons Hayashi teaches are all too often taken for granted. This work distills a lifetime of experience into easily understood actions that can benefit us all."-Joseph Major, Chairman and CEO, The Victory BankKey Conversations for Positive Change--SAY IT RIGHT FOR BUSINESS AND CAREER SUCCESS

Whether you're trying to motivate a team, negotiate a contract, make a sale, ask for a raise, land a new job, or terminate an employee, the conversations you have will either help you succeed or undermine your goals. Communication expert and leadership coach Shawn Kent Hayashi has spent more than two decades studying how the things people say impact their business and professional lives. In her new book CONVERSATIONS FOR CHANGE: 12 Ways to Say It Right When It Matters Most, she not only identifies the twelve most important types of conversations people have, but shows readers how to reach their maximum potential by using these conversations effectively.

Hayashi identifies the 12 types of conversations that are vital for growth and success--not just in business but in every area of your life. In order to communicate well you must first master three fundamentals. These are:

  • Building emotional intelligence
  • Understanding workplace motivators
  • Recognizing and adapting to communication styles

Readers of CONVERSATIONS FOR CHANGE, can take a free, self assessment at www.WhenTheConversationChanges.com to identify their personal communication style.

This is the book that shows you how to:

  • Simplify your message--without oversimplifying it
  • Reduce tensions between you and your listener
  • Quickly recognize and choose the most effectiveinterpersonal communication techniques
  • Be flexible and resilient while staying focused onyour objective
  • Choose the right phrases for any situation
  • Use timing to your best advantage

About the author

Shawn Kent Hayashi is the founder of The Professional Development Group (www.TheProfessionalDevelopmentGroup.com) and author of five business communication books. Using an assessment-based approach, her company helps people improve their emotional intelligence, communication skills, build stronger relationships and teams, and make more effective presentations. She also helps clients apply the assessment methodology in their own organizations. Clients include Fortune 500 and mid-sized companies, universities, and entrepreneurial organizations. An Emotional Intelligence Certified Coach, Hayashi earned an M.S. in Organization Dynamics from the University of Pennsylvania and holds many certifications in assessment analysis. She also serves on the boards of several professional organizations.

Hang on… we’re fetching the requested page.