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Crucial Conversations - Tools for Talking When Stakes Are High - Second Edition

Crucial Conversations - Tools for Talking When Stakes Are High - Second Edition Trade paperback - 2011

by Patterson, Kerry; Grenny, Joseph; McMillan, Ron; Switzler, Al

  • Used
  • very good
  • Paperback

Description

New York: McGraw-Hill, 2011. 36th Printing . Trade Paperback. Very Good. 6" x 9. 244 Pages Indexed. There are a dozen or so pages with with underlining or marginal notes. The New York Times and Washington Post bestseller that changed the way millions communicate. This book draws our attention to those defining moments that literally shape our lives, our relationships, and our world. This book deserves to take its place as one of the key thought leadership contributions of our time. The quality of your life comes out of the quality of your dialogues and conversations. Here's how to instantly uplift your crucial conversations. The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to prepare for high-stakes situations. Transform anger and hurt feelings into powerful dialogue. Make it safe to talk about almost anything. Be persuasive, not abrasive.
Used - Very Good
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About the author

Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler are cofounders of VitalSmarts, an innovator in corporate training and organizational performance.
www.vitalsmarts.com