![Customer Care Excellence: How to Create an Effective Customer Focus (Customer](https://d3525k1ryd2155.cloudfront.net/f/051/457/9780749457051.ME.0.m.jpg)
Stock Photo: Cover May Be Different
Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care) Paperback - 2011
by Cook, Sarah
- New
- Paperback
In clear, practical language, this book explains how to develop and sustain a customer-service focus within a company. This new edition includes material covering how online technology has affected customer service and employee and customer engagement.
Drop Ship Order
Description
New
NZ$44.69
NZ$6.64
Shipping to USA
Standard delivery: 4 to 14 days
More Shipping Options
Standard delivery: 4 to 14 days
Ships from Mediaoutletdeal1 (Virginia, United States)
Details
- Title Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)
- Author Cook, Sarah
- Binding Paperback
- Edition INTERNATIONAL ED
- Condition New
- Pages 288
- Volumes 1
- Language ENG
- Publisher Kogan Page, New Delhi
- Date 2011-01-15
- Illustrated Yes
- Features Bibliography, Illustrated, Index
- Bookseller's Inventory # 0749457058_new
- ISBN 9780749457051 / 0749457058
- Weight 0.9 lbs (0.41 kg)
- Dimensions 9.1 x 6.1 x 0.8 in (23.11 x 15.49 x 2.03 cm)
- Library of Congress subjects Customer services, Customer relations
- Library of Congress Catalog Number 2010023892
- Dewey Decimal Code 658.812
About Mediaoutletdeal1 Virginia, United States
Biblio member since 2014
30 day return guarantee, with full refund including original shipping costs for up to 30 days after delivery if an item arrives misdescribed or damaged.
Categories
Media reviews
Citations
- Reference and Research Bk News, 04/01/2011, Page 113