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Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)5th Edition Paperback - 2008 - 5th Edition
by Cook, Sarah
- Used
- Good
- Paperback
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Details
- Title Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)5th Edition
- Author Cook, Sarah
- Binding Paperback
- Edition number 5th
- Edition 5
- Condition Used - Good
- Pages 256
- Volumes 1
- Language ENG
- Publisher Kogan Page
- Date March 1, 2008
- Bookseller's Inventory # 0749450665.G
- ISBN 9780749450663 / 0749450665
- Weight 1.15 lbs (0.52 kg)
- Dimensions 9.23 x 6.06 x 0.83 in (23.44 x 15.39 x 2.11 cm)
- Library of Congress subjects Customer services, Customer relations
- Library of Congress Catalog Number 2007038701
- Dewey Decimal Code 658.812
About Bonita California, United States
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Summary
This fifth edition of Customer Care Excellence demonstrates how to develop and sustain a customer-service focus. In clear, practical language, this book takes you through how you can develop and sustain a customer-service focus within your company. Emphasizing both strategic and practical aspects of customer care, Customer Care Excellence explains how gaining customer commitment and motivating employees to deliver an excellent service at all your company’s touch points can ensure successful results and satisfied customers.