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Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care) Paperback - 2010
by Cook, Sarah
- Used
- Good
- Paperback
In clear, practical language, this book explains how to develop and sustain a customer-service focus within a company. This new edition includes material covering how online technology has affected customer service and employee and customer engagement.
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Details
- Title Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)
- Author Cook, Sarah
- Binding Paperback
- Edition INTERNATIONAL ED
- Condition Used - Good
- Pages 288
- Volumes 1
- Language ENG
- Publisher Kogan Page, New Delhi
- Date 2010-11-30
- Illustrated Yes
- Features Bibliography, Illustrated, Index
- Bookseller's Inventory # 0749457058.G
- ISBN 9780749457051 / 0749457058
- Weight 0.9 lbs (0.41 kg)
- Dimensions 9.1 x 6.1 x 0.8 in (23.11 x 15.49 x 2.03 cm)
- Library of Congress subjects Customer services, Customer relations
- Library of Congress Catalog Number 2010023892
- Dewey Decimal Code 658.812
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Citations
- Reference and Research Bk News, 04/01/2011, Page 113