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Customer Care Excellence � How to Create an Effective Customer Focus
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Customer Care Excellence � How to Create an Effective Customer Focus Paperback - 2011

by Cook, Sarah

  • New
  • Paperback

In clear, practical language, this book explains how to develop and sustain a customer-service focus within a company. This new edition includes material covering how online technology has affected customer service and employee and customer engagement.

Description

Kogan Page Ltd, 2011. Paperback. New. 6th edition. 288 pages. 9.21x6.14x0.79 inches.
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Details

  • Title Customer Care Excellence � How to Create an Effective Customer Focus
  • Author Cook, Sarah
  • Binding Paperback
  • Edition INTERNATIONAL ED
  • Condition New
  • Pages 288
  • Volumes 1
  • Language ENG
  • Publisher Kogan Page Ltd, New Delhi
  • Date 2011
  • Illustrated Yes
  • Features Bibliography, Illustrated, Index
  • Bookseller's Inventory # __0749457058
  • ISBN 9780749457051 / 0749457058
  • Weight 0.9 lbs (0.41 kg)
  • Dimensions 9.1 x 6.1 x 0.8 in (23.11 x 15.49 x 2.03 cm)
  • Library of Congress subjects Customer services, Customer relations
  • Library of Congress Catalog Number 2010023892
  • Dewey Decimal Code 658.812

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Citations

  • Reference and Research Bk News, 04/01/2011, Page 113

About the author

Sarah Cook is a management development consultant who specialises in customer care. She is currently Managing Director of the Stairway Consultancy. Sarah previously worked as a marketing manager for Unilever and as Head of Customer Care for a retail management consultancy.