Customer Care Excellence: How To Create An Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care) Paperback - 2010
by Cook, Sarah
- Used
- Paperback
In clear, practical language, this book explains how to develop and sustain a customer-service focus within a company. This new edition includes material covering how online technology has affected customer service and employee and customer engagement.
Description
Standard delivery: 5 to 14 days
Details
- Title Customer Care Excellence: How To Create An Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)
- Author Cook, Sarah
- Binding Paperback
- Edition 6
- Condition Used; Very Good
- Pages 288
- Volumes 1
- Language ENG
- Publisher Kogan Page, New Delhi
- Date 11/03/2010
- Illustrated Yes
- Features Bibliography, Illustrated, Index
- Bookseller's Inventory # 4520889
- ISBN 9780749457051 / 0749457058
- Weight 0.9 lbs (0.41 kg)
- Dimensions 9.1 x 6.1 x 0.8 in (23.11 x 15.49 x 2.03 cm)
- Library of Congress subjects Customer services, Customer relations
- Library of Congress Catalog Number 2010023892
- Dewey Decimal Code 658.812
About Greener Books Ltd Greater London, United Kingdom
Greener Books is an enterprise with a particular passion for supporting the Environment and Sustainability! We strive at all times to meet our customers expectation and in most cases exceed them.
30 day return guarantee, with full refund including shipping costs for up to 30 days after delivery if an item arrives misdescribed or damaged. Feel free to contact our customer service team on customercare@greenerbooks.co.uk if you have queries regarding your order.
Categories
Media reviews
Citations
- Reference and Research Bk News, 04/01/2011, Page 113