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Customer Experience Excellence: Six Strategies to Deliver Exceptional Growth in

Customer Experience Excellence: Six Strategies to Deliver Exceptional Growth in 90 Days Paperback / softback - 2021

by Tim Knight

  • New
  • Paperback

Description

Paperback / softback. New. Apply the lessons from the world's most elite organizations and make customer excellence a habit by creating frictionless and authentic human connections.
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Details

  • Title Customer Experience Excellence: Six Strategies to Deliver Exceptional Growth in 90 Days
  • Author Tim Knight
  • Binding Paperback / softback
  • Condition New
  • Pages 272
  • Volumes 1
  • Language ENG
  • Publisher Kogan Page
  • Date 2021-08-31
  • Features Bibliography, Index
  • Bookseller's Inventory # A9781398600997
  • ISBN 9781398600997 / 1398600997
  • Weight 0.84 lbs (0.38 kg)
  • Dimensions 9.21 x 6.14 x 0.73 in (23.39 x 15.60 x 1.85 cm)
  • Library of Congress subjects Customer relations
  • Library of Congress Catalog Number 2021941124
  • Dewey Decimal Code 658.812

About the author

Tim Knight is a partner in KPMG's UK customer consulting practice, focused on helping clients create customer-centric cultures, digitally transform and grow their businesses. Since 2010 he has been researching global best practice in customer excellence.

David Conway is a former board director of The Co-operative Bank, Liverpool Victoria and N&P Building Society. During his time at KPMG, he co-founded The Customer Experience Excellence Centre, researching best practice around the world.