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Customer Satisfaction Measurement for ISO 9000: 2000

Customer Satisfaction Measurement for ISO 9000: 2000 Paperback / softback - 2001 - 1st Edition

by Bill Self

  • New
  • Paperback

Description

Paperback / softback. New. The ISO 9000 quality management standard requires that registered companies measure customer satisfaction. This book explains how to conduct a professional customer satisfaction survey that will produce a reliable result - as well as being consistent with the requirements of ISO 9001:2000.
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Details

  • Title Customer Satisfaction Measurement for ISO 9000: 2000
  • Author Bill Self
  • Binding Paperback / softback
  • Edition number 1st
  • Edition 1
  • Condition New
  • Pages 160
  • Volumes 1
  • Language ENG
  • Publisher Routledge, USA
  • Date December 26, 2001
  • Illustrated Yes
  • Bookseller's Inventory # A9780750655132
  • ISBN 9780750655132 / 0750655135
  • Weight 0.66 lbs (0.30 kg)
  • Dimensions 9.19 x 6.13 x 0.35 in (23.34 x 15.57 x 0.89 cm)
  • Dewey Decimal Code 658.562

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First line

ISO 9001:2000 has placed customers at the heart of a quality management system whose objective is continual improvement in customer satisfaction.