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Customer Satisfaction Measurement for ISO 9000: 2000 Paperback / softback - 2001 - 1st Edition
by Bill Self
- New
- Paperback
Description
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Details
- Title Customer Satisfaction Measurement for ISO 9000: 2000
- Author Bill Self
- Binding Paperback / softback
- Edition number 1st
- Edition 1
- Condition New
- Pages 160
- Volumes 1
- Language ENG
- Publisher Routledge, USA
- Date December 26, 2001
- Illustrated Yes
- Bookseller's Inventory # A9780750655132
- ISBN 9780750655132 / 0750655135
- Weight 0.66 lbs (0.30 kg)
- Dimensions 9.19 x 6.13 x 0.35 in (23.34 x 15.57 x 0.89 cm)
- Dewey Decimal Code 658.562
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First line
ISO 9001:2000 has placed customers at the heart of a quality management system whose objective is continual improvement in customer satisfaction.