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Customer Service Delivery: Research and Best Practices Hardcover - 2005 - 1st Edition
by Larry Fogli; Jennifer Ukei
- Used
- very good
- Hardcover
Description
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Details
- Title Customer Service Delivery: Research and Best Practices
- Author Larry Fogli; Jennifer Ukei
- Binding Hardcover
- Edition number 1st
- Edition 1
- Condition Used - Very Good
- Pages 352
- Volumes 1
- Language ENG
- Publisher Pfeiffer
- Date 2005
- Bookseller's Inventory # G0787976202I4N00
- ISBN 9780787976200 / 0787976202
- Weight 1.36 lbs (0.62 kg)
- Dimensions 9.3 x 6.48 x 1.15 in (23.62 x 16.46 x 2.92 cm)
- Library of Congress subjects Customer services, Customer relations - Management
- Library of Congress Catalog Number 2005021210
- Dewey Decimal Code 658.812
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First line
A customer is anyone who receives products or services; customers can be internal or external to the organization and are the foundation of any business.