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Customer Service Delivery: Research and Best Practices
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Customer Service Delivery: Research and Best Practices Hardcover - 2005 - 1st Edition

by Larry Fogli; Jennifer Ukei

  • Used
  • very good
  • Hardcover

Description

Pfeiffer, 2005. Hardcover. Very Good. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.
Used - Very Good
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Details

  • Title Customer Service Delivery: Research and Best Practices
  • Author Larry Fogli; Jennifer Ukei
  • Binding Hardcover
  • Edition number 1st
  • Edition 1
  • Condition Used - Very Good
  • Pages 352
  • Volumes 1
  • Language ENG
  • Publisher Pfeiffer
  • Date 2005
  • Bookseller's Inventory # G0787976202I4N00
  • ISBN 9780787976200 / 0787976202
  • Weight 1.36 lbs (0.62 kg)
  • Dimensions 9.3 x 6.48 x 1.15 in (23.62 x 16.46 x 2.92 cm)
  • Library of Congress subjects Customer services, Customer relations - Management
  • Library of Congress Catalog Number 2005021210
  • Dewey Decimal Code 658.812

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First line

A customer is anyone who receives products or services; customers can be internal or external to the organization and are the foundation of any business.

About the author

Lawrence Fogli is a former corporate executive, vice president of human resource activities, and external consultant. He is the creator of ServiceFirst, a test designed to help with the hiring of service-oriented employees, and the developer of the Sales and Service Excellence System.

The Professional Practice Series is sponsored by The Society for Industrial and Organizational Psychology, Inc. (SIOP). The series was launched in 1988 to provide industrial and organizational psychologists, organizational scientists and practitioners, human resources professionals, managers, executives, and those interested in organizational behavior and performance with volumes that are insightful, current, informative, and relevant to organizational practice.