Fabled Service, Participant Workbook: Ordinary Acts, Extraordinary Outcomes Paperback - 1997 - 1st Edition
by Sanders, Betsy
- Used
Drawing upon her 19-year career with retail giant Nordstrom, Inc., renowned for best-in-the-business customer service, Betsy Sanders presents a practical, easy-to-read guide which demonstrates what really works to create legendary customer service. "Should be required reading for all who deliver service to the public".--David Glass, President & CEO, Wal-Mart. 35 illus.
Description
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About Wonder Book Maryland, United States
With 3 stores less than 1 hour outside the DC/Metropolitan area (1 in Gaithersburg, 1 in Frederick and 1 in Hagerstown, MD), we have the largest selection of books in the tri-state area. Wonder Book and Video has been in business since 1980 and online since 1997. We have over 1 Million books for sale on our website and another 1 Million books for sale in our 3 locations. We have a very active online inventory and as such, we can receive multiple orders for the same item. We fill those orders on a first come first serve basis, but will refund promptly any items that are out of stock. Since 1980 it has always been about the books. ALL kinds of books from 95 cent children\'s paperbacks to five figure rare and collectibles. A merging of the old and new is where we started, and it is where we are today. Our retail stores have always been places where a reader can rush in looking for a title needed for a term paper that is due the next day, or where bibliophiles can get lost \"in the stacks\" for as long as they wish. In 2002 USAToday recognized us as \"1 of 10 Great Old Bookstores\", and we have been featured in numerous other newspaper and TV stories including Washington Post and CSpan.
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Details
- Title Fabled Service, Participant Workbook: Ordinary Acts, Extraordinary Outcomes
- Author Sanders, Betsy
- Binding Paperback
- Edition number 1st
- Edition 1
- Condition Used - Good
- Pages 144
- Volumes 1
- Language ENG
- Publisher Jossey-Bass, San Francisco, California, U.S.A.
- Date 1997-08-12
- Illustrated Yes
- Features Bibliography, Illustrated, Index, Table of Contents
- Bookseller's Inventory # H08A-01356
- ISBN 9780787909383 / 0787909386
- Weight 0.6 lbs (0.27 kg)
- Dimensions 9.93 x 7 x 0.41 in (25.22 x 17.78 x 1.04 cm)
- Library of Congress subjects Employee motivation, Customer services - Management
- Library of Congress Catalog Number 94-24361
- Dewey Decimal Code 658.812
First line
From the rear cover
Drawing upon her nineteen-year career with retail giant Nordstrom Inc., renowned for best-in-the-business customer service, Betsy Sanders brings her unique insights to this practical, easy-to-read guide. Using real-life anecdotes and examples from a variety of sources, Sanders outlines the many ways excellent service is created and shows how how you can go about setting the standard for your particular industry. Complete with checklists and action plans, Fabled Service reveals an expert's secrets for for making customers feel like gold--which inevitably translates to increased profits.
