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The ITSM Process Design Guide: Developing, Reengineering, and Improving IT Service Management Paperback / softback - 2010
by Donna Knapp
- New
- Paperback
The definitive reference for the Certified Process Design Engineer (CPDE) qualification, this resource provides detailed guidance on assessing, designing, and integrating ITSM processes. The advice and techniques in this book apply to every IT service provider and ITSM framework, standard, and maturity model.
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Details
- Title The ITSM Process Design Guide: Developing, Reengineering, and Improving IT Service Management
- Author Donna Knapp
- Binding Paperback / softback
- Edition INTERNATIONAL ED
- Condition New
- Pages 248
- Volumes 1
- Language ENG
- Publisher J. Ross Publishing
- Date 2010-08
- Illustrated Yes
- Features Bibliography, Glossary, Illustrated, Index, Table of Contents
- Bookseller's Inventory # A9781604270495
- ISBN 9781604270495 / 1604270497
- Weight 0.75 lbs (0.34 kg)
- Dimensions 8.9 x 6 x 0.6 in (22.61 x 15.24 x 1.52 cm)
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Themes
- Aspects (Academic): Business Aspects
- Library of Congress subjects Organizational change, Information resources management
- Library of Congress Catalog Number 2010019183
- Dewey Decimal Code 004.068
Media reviews
Citations
- Scitech Book News, 12/01/2010, Page 6