![The ITSM Process Design Guide: Developing, Reengineering, and Improving IT](https://d3525k1ryd2155.cloudfront.net/f/495/270/9781604270495.HO.0.l.jpg)
Stock Photo: Cover May Be Different
The ITSM Process Design Guide: Developing, Reengineering, and Improving IT Service Management Paperback - 2010
by Add Knapp, Donna
- Used
The definitive reference for the Certified Process Design Engineer (CPDE) qualification, this resource provides detailed guidance on assessing, designing, and integrating ITSM processes. The advice and techniques in this book apply to every IT service provider and ITSM framework, standard, and maturity model.
Description
NZ$12.89
NZ$6.63
Shipping to USA
Standard delivery: 2 to 8 days
More Shipping Options
Standard delivery: 2 to 8 days
Ships from Kuleli LLC (Arizona, United States)
About Kuleli LLC Arizona, United States
Biblio member since 2021
Kuleli Books has been proudly selling books for over five years. Our priority is customer satisfaction. Please do not hesitate to contact us.
Details
- Title The ITSM Process Design Guide: Developing, Reengineering, and Improving IT Service Management
- Author Add Knapp, Donna
- Binding Paperback
- Edition INTERNATIONAL ED
- Condition UsedGood
- Pages 248
- Volumes 1
- Language ENG
- Publisher J. Ross Publishing
- Date 2010-08
- Illustrated Yes
- Features Bibliography, Glossary, Illustrated, Index, Table of Contents
- Bookseller's Inventory # 521PY60026WS
- ISBN 9781604270495 / 1604270497
- Weight 0.75 lbs (0.34 kg)
- Dimensions 8.9 x 6 x 0.6 in (22.61 x 15.24 x 1.52 cm)
-
Themes
- Aspects (Academic): Business Aspects
- Library of Congress subjects Organizational change, Information resources management
- Library of Congress Catalog Number 2010019183
- Dewey Decimal Code 004.068
Media reviews
Citations
- Scitech Book News, 12/01/2010, Page 6