Juran on Quality by Design : The New Steps for Planning Quality into Goods and Services Hardcover - 1992
by J. M. Juran
- Used
- Hardcover
J.M. Juran, whom Business Week calls, "the man who taught Japan how to manage for quality", presents a new, exhaustively comprehensive approach to planning, setting, and reaching goals in Juran's Quality Road Map. New emphasis is placed on setting goals, planning in "multifunctional" processes, establishing data bases, motivating managers and introducing quality planning into organizations. 30 line drawings.
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Details
- Title Juran on Quality by Design : The New Steps for Planning Quality into Goods and Services
- Author J. M. Juran
- Binding Hardcover
- Edition Revised
- Condition New
- Pages 538
- Volumes 1
- Language ENG
- Publisher Free Press, New York
- Date 1992
- Illustrated Yes
- Features Bibliography, Dust Cover, Glossary, Illustrated, Index
- Bookseller's Inventory # G0029166837I2N00
- ISBN 9780029166833 / 0029166837
- Weight 1.96 lbs (0.89 kg)
- Dimensions 9.59 x 6.37 x 1.39 in (24.36 x 16.18 x 3.53 cm)
- Library of Congress subjects Quality control, Production management - Quality control
- Library of Congress Catalog Number 91029206
- Dewey Decimal Code 658.562
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From the rear cover
Building on the experiences of scores of companies and hundreds of managers, J. M. Juran, the world-renowned quality pioneer, presents a new, exhaustively comprehensive approach to planning, setting, and reaching quality goals. Employing three case examples which encompass the three major sectors of the economy--service, manufacturing, and support--he offers a practical plan for companies to achieve strategic, market-driven goals by following a structural approach to planning quality. Quality, according to Juran, has become a prerequisite for business success. He cites the loss of market share, failure of products, and waste as results of poor quality planning. Juran provides a set of universal steps which can be used in the basic managerial process to establish quality goals, identify customers, determine customer needs, provide measurement, and develop process features and controls to improve business tactics. The author gives new emphasis to setting quality goals, planning in "multifunctional" processes, establishing data bases for quality planning, motivating managers and the work force, and introducing quality planning into organizations.
