Stock Photo: Cover May Be Different
Keeping Score: Using the Right Metrics to Drive World Class Performance
by Brown, Mark Graham
- Used
- Hardcover
- Signed
- first
- Condition
- Good in good dust jacket. Highlighting/underlining. Signed by author. DJ has some wear and soiling, with small edge wear. Corner
- ISBN 10
- 0814403271
- ISBN 13
- 9780814403273
- Seller
-
Silver Spring, Maryland, United States
Payment Methods Accepted
About This Item
New York: Quality Resources, 1996. First edition. First printing [stated]. Hardcover. Good in good dust jacket. Highlighting/underlining. Signed by author. DJ has some wear and soiling, with small edge wear. Corners of several pages creased. Limited ink underlining noted. Previous owner's label on fep.. ix, 198 p. Illustrations. Bibliography. Index. This work shows how to develop an effective Baldrige-based measurement system by targetting the vital few key measures.
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Details
- Bookseller
- Ground Zero Books (US)
- Bookseller's Inventory #
- 60546
- Title
- Keeping Score: Using the Right Metrics to Drive World Class Performance
- Author
- Brown, Mark Graham
- Format/Binding
- Hardcover
- Book Condition
- Used - Good in good dust jacket. Highlighting/underlining. Signed by author. DJ has some wear and soiling, with small edge wear. Corner
- Quantity Available
- 1
- Edition
- First edition. First printing [stated]
- ISBN 10
- 0814403271
- ISBN 13
- 9780814403273
- Publisher
- Quality Resources
- Place of Publication
- New York
- Date Published
- 1996
- Keywords
- AT&T, Baldrige Award, Cargill, Competition, Customer Satisfaction, Success Factors, Performance Measurement, Operational Measurements, Process Measurements, Ritz-Carleton, Teamwork, Northrop Grumman
Terms of Sale
Ground Zero Books
Books are offered subject to prior sale. Satisfaction guaranteed. If you notify us within 7 days that you are not satisfied with your purchase, we will refund your purchase price when you return the item in the condition in which it was sold.
About the Seller
Ground Zero Books
Biblio member since 2005
Silver Spring, Maryland
About Ground Zero Books
Founded and operated by trained historians, Ground Zero Books, Ltd., has for over 30 years served scholars, collectors, universities, and all who are interested in military and political history.
Much of our diverse stock is not yet listed on line. If you can't locate the book or other item that you want, please contact us. We may well have it in stock. We welcome your want lists, and encourage you to send them to us.
Much of our diverse stock is not yet listed on line. If you can't locate the book or other item that you want, please contact us. We may well have it in stock. We welcome your want lists, and encourage you to send them to us.
Glossary
Some terminology that may be used in this description includes:
- First Edition
- In book collecting, the first edition is the earliest published form of a book. A book may have more than one first edition in...
- Jacket
- Sometimes used as another term for dust jacket, a protective and often decorative wrapper, usually made of paper which wraps...