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Lessons in Loyalty: How Southwest Airlines Does It - An Insider's View
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Lessons in Loyalty: How Southwest Airlines Does It - An Insider's View Paperback - 2005

by Lorraine Grubbs-West

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CornerStone Leadership Institute, 2005-08-01. Paperback. New. New. In shrink wrap. Looks like an interesting title!
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First line

In an industry rife with bankruptcies, layoffs, furloughs and high oil prices ... along with being labor intensive and ultra sensitive to the unpredictable waves of the economy, one thing has been consistent for the past 30 years ... Southwest Airlines has been a winner.