Skip to content

Listening to the Customer
Stock Photo: Cover May Be Different

Listening to the Customer Paperback - 2011 - 1st Edition

by Hernon, Peter

  • Used

Description

UsedVeryGood. Fast Shipping - Safe and Secure 7 days a week!
UsedVeryGood
NZ$10.53
NZ$4.98 Shipping to USA
Standard delivery: 2 to 8 days
More Shipping Options
Ships from Suffolk Books Inc (New York, United States)

About Suffolk Books Inc New York, United States

Biblio member since 2021
Seller rating: This seller has earned a 4 of 5 Stars rating from Biblio customers.

Used Book sellers for over 20 years

Terms of Sale: 30 day return guarantee, with full refund including original shipping costs for up to 30 days after delivery if an item arrives misdescribed or damaged.

Browse books from Suffolk Books Inc

Details

  • Title Listening to the Customer
  • Author Hernon, Peter
  • Binding Paperback
  • Edition number 1st
  • Edition 1
  • Condition UsedVeryGood
  • Pages 216
  • Volumes 1
  • Language ENG
  • Publisher Libraries Unlimited
  • Date 2011-05-23
  • Illustrated Yes
  • Features Bibliography, Illustrated, Index, Table of Contents
  • Bookseller's Inventory # 3TWDDA004RF8
  • ISBN 9781598847994 / 1598847996
  • Weight 1 lbs (0.45 kg)
  • Dimensions 9.9 x 6.9 x 0.6 in (25.15 x 17.53 x 1.52 cm)
  • Library of Congress subjects Consumer satisfaction - Evaluation, Customer services - Evaluation
  • Library of Congress Catalog Number 2011002763
  • Dewey Decimal Code 025.109

Media reviews

Citations

  • Reference and Research Bk News, 08/01/2011, Page 301

About the author

Peter Hernon is professor of library and information science at Simmons College, Boston, MA.

Joseph R. Matthews is a consultant who has assisted numerous academic, public, and special libraries in a wide variety of projects.