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Listening to the Customer

Listening to the Customer Paperback - 2011 - 1st Edition

by Peter Hernon

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Description

New. New Book; Fast Shipping from UK; Not signed; Not First Edition; A thorough explanation of how a voice-of-the-customer program for libraries can give customers the opportunity to make their opinions known, enabling libraries to develop services that meet or exceed their patrons' changing expectations
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Details

  • Title Listening to the Customer
  • Author Peter Hernon
  • Binding Paperback
  • Edition number 1st
  • Edition 1
  • Condition New
  • Pages 216
  • Volumes 1
  • Language ENG
  • Publisher Libraries Unlimited
  • Date 2011-05-23
  • Illustrated Yes
  • Features Bibliography, Illustrated, Index, Table of Contents
  • Bookseller's Inventory # ria9781598847994_pod
  • ISBN 9781598847994 / 1598847996
  • Weight 1 lbs (0.45 kg)
  • Dimensions 9.9 x 6.9 x 0.6 in (25.15 x 17.53 x 1.52 cm)
  • Library of Congress subjects Consumer satisfaction - Evaluation, Customer services - Evaluation
  • Library of Congress Catalog Number 2011002763
  • Dewey Decimal Code 025.109

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Citations

  • Reference and Research Bk News, 08/01/2011, Page 301

About the author

Peter Hernon is professor of library and information science at Simmons College, Boston, MA.

Joseph R. Matthews is a consultant who has assisted numerous academic, public, and special libraries in a wide variety of projects.

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