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Managing Knock Your Socks off Service

Managing Knock Your Socks off Service Paperback - 2007

by Ron Zemke; Chip R. Bell

  • Used
  • very good
  • Paperback

Description

AMACOM, 2007. Paperback. Very Good. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.
Used - Very Good
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Details

  • Title Managing Knock Your Socks off Service
  • Author Ron Zemke; Chip R. Bell
  • Binding Paperback
  • Edition 2nd
  • Condition Used - Very Good
  • Pages 232
  • Volumes 1
  • Language ENG
  • Publisher AMACOM
  • Date 2007
  • Illustrated Yes
  • Bookseller's Inventory # G0814473687I4N00
  • ISBN 9780814473689 / 0814473687
  • Weight 0.78 lbs (0.35 kg)
  • Dimensions 8.94 x 6.04 x 0.7 in (22.71 x 15.34 x 1.78 cm)
  • Library of Congress subjects Customer services
  • Library of Congress Catalog Number 2006032974
  • Dewey Decimal Code 658.812

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First line

On Interstate 4 southwest of Orlando, Florida, a striking gold and purple building fronts the freeway.

About the author

Chip R. Bell (Gun Barrel, TX) is the founder of The Chip Bell Group, a consulting company that specializes in helping clients achieve service excellence. He is the author of more than sixteen books, including Service Magic and Magnetic Service.

The late Ron Zemke was founder of Performance Research Associates and was considered one of the leaders of the service quality revolution. He was coauthor of the best-selling Delivering Knock Your Socks Off Service (0-8144-7365-2) and other books in the popular Knock Your Socks Off series. Dave Zielinski is a freelance writer and editor based in Wisconsin.