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Managing Knock Your Socks off Service

Managing Knock Your Socks off Service Paperback - 2013

by Ron Zemke; Chip R. Bell

  • Used
  • Good
  • Paperback

Description

AMACOM, 2013. Paperback. Good. Disclaimer:Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.
Used - Good
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Details

  • Title Managing Knock Your Socks off Service
  • Author Ron Zemke; Chip R. Bell
  • Binding Paperback
  • Edition 3th
  • Condition Used - Good
  • Pages 256
  • Volumes 1
  • Language ENG
  • Publisher AMACOM
  • Date 2013
  • Illustrated Yes
  • Bookseller's Inventory # G0814432042I3N00
  • ISBN 9780814432044 / 0814432042
  • Weight 0.93 lbs (0.42 kg)
  • Dimensions 9 x 6 x 0.5 in (22.86 x 15.24 x 1.27 cm)
  • Library of Congress subjects Customer services
  • Library of Congress Catalog Number 2012034663
  • Dewey Decimal Code 658.812

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About the author

CHIP R. BELL is the founder of The Chip Bell Group and author of many popular books including Wired and Dangerous. His work has been featured in The Wall Street Journal, Fortune, USA Today, Fast Company, Business Week and other major media.

RON ZEMKE was founder of Performance Research Associates and considered one of the leaders of the service quality revolution. He was coauthor of the bestselling Knock Your Socks Off Service series.