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The Nordstrom Way : The Inside Story of America's #1 Customer Service Company

The Nordstrom Way : The Inside Story of America's #1 Customer Service Company Paperback - 1996

by Robert Spector; Patrick D. McCarthy

  • Used
  • Good
  • Paperback

Description

Wiley & Sons, Incorporated, John, 1996. Paperback. Good. Disclaimer:A copy that has been read, but remains in clean condition. All pages are intact, and the cover is intact. The spine may show signs of wear. Pages can include limited notes and highlighting, and the copy can include previous owner inscriptions. At ThriftBooks, our motto is: Read More, Spend Less.Dust jacket quality is not guaranteed.
Used - Good
NZ$9.95
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Details

First line

A couple of dozen well-groomed and neatly dressed men and women are seated behind a horseshoe configuration of gray tables in a downtown Seattle office building near the pike place market.

About the author

ROBERT SPECTOR is a Seattle-based freelance writer who has covered Nordstrom since 1982 for Women's Wear Daily and other publications of the Fairchild Fashion Group. PATRICK D. McCARTHY, of Seattle, has been with Nordstrom for more than 20 years. He is one of the top-performing salespeople in the company.