Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities Paperback / softback - 2007 - 1st Edition
by Susan Benjamin
- New
- Paperback
Description
Standard delivery: 7 to 12 days
About Ria Christie Collections Greater London, United Kingdom
Hello We are professional online booksellers. We sell mostly new books and textbooks and we do our best to provide a competitive price. We are based in Greater London, UK. We pride ourselves by providing a good customer service throughout, shipping the items quickly and replying to customer queries promptly. Ria Christie Collections
30 day return guarantee, with full refund including original shipping costs for up to 30 days after delivery if an item arrives misdescribed or damaged.
Details
- Title Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities
- Author Susan Benjamin
- Binding Paperback / softback
- Edition number 1st
- Edition 1
- Condition New
- Pages 240
- Volumes 1
- Language ENG
- Publisher McGraw-Hill Companies, Blacklick, Ohio, U.S.A
- Date 2007-09-06
- Features Price on Product - Canadian, Table of Contents
- Bookseller's Inventory # ria9780071493048_inp
- ISBN 9780071493048 / 0071493042
- Weight 0.53 lbs (0.24 kg)
- Dimensions 8.04 x 5.06 x 0.57 in (20.42 x 12.85 x 1.45 cm)
- Library of Congress subjects Conflict management, Interpersonal relations
- Library of Congress Catalog Number 2007008360
- Dewey Decimal Code 158.26
From the publisher
From the rear cover
The Right Phrase for Every Situation...Every Time
No matter where you work or what you do, you're bound to run into "colorful characters" who can make your job challenging. No question-learning to deal with them will prove critical to your success in the workplace. That's why you need this all-purpose reference of ready-to-use phrases to help you handle all kinds of people at all job levels. Whether you work for the proverbial "boss from hell," manage an office packed with "personalities," or juggle a three-ring circus of cranky clients, crazy customers, and annoying associates, you'll find just the right words for every situation, including:
- Dealing with brutal bosses and confrontational coworkers
- Turning explosive situations into mutually rewarding ones
- Handling angry customers and demanding clients
- Motivating unproductive workers and irresponsible vendors
Packed with hundreds of handy phrases, this quick-reference guide can be a real lifesaver-on the job, at school, anywhere. It's easy to deal with difficult people...when you have "Perfect Phrases."
