Performance Management: Finding the Missing Pieces (to Close the Intelligence Gap): 1 (Wiley and SAS Business Series) Hardback - 2004
by Cokins, Gary
- Used
- very good
- Hardcover
Description
Standard delivery: 7 to 40 days
Details
- Title Performance Management: Finding the Missing Pieces (to Close the Intelligence Gap): 1 (Wiley and SAS Business Series)
- Author Cokins, Gary
- Binding Hardback
- Edition 1st Edition
- Condition Used - Very Good
- Pages 304
- Volumes 1
- Language ENG
- Publisher John Wiley & Sons, Somerset, New Jersey, U.S.A.
- Date 2004-03-29
- Illustrated Yes
- Features Bibliography, Illustrated, Index, Maps
- Bookseller's Inventory # GOR003003923
- ISBN 9780471576907 / 0471576905
- Weight 1.21 lbs (0.55 kg)
- Dimensions 9.36 x 5.98 x 1.02 in (23.77 x 15.19 x 2.59 cm)
- Library of Congress subjects Performance - Measurement, Organizational effectiveness - Measurement
- Library of Congress Catalog Number 2003021215
- Dewey Decimal Code 658.401
About World of Books Ltd West Sussex, United Kingdom
In 2002, World of Books Group was founded on an ethos to do good, protect the planet and support charities by enabling more goods to be reused. Since then, we've grown into to a global company pioneering the circular economy. Today, we drive the circular economy through three re-commerce brands: - Wob: Through Wob, we sell. We provide affordable, preloved books and media to customers all over the world. A book leaves our collection of over seven million titles and begins a new chapter every two seconds, enabling more goods to be reused. - Ziffit: Through Ziffit, we buy. We give people around the world the opportunity to contribute to the circular economy, earn money and protect the planet, by trading their unwanted books and media. - Shopiago: Through Shopiago, we help others. By sharing the technology that has grown World of Books Group into the business it is today, we're helping charities increase revenue and reduce waste through re-commerce.
If you are not completely satisfied with your purchase for any reason, simply email customerservice@worldofbooks.com and we will quickly resolve any issues you may have. If you have any other queries about your order, please email customerservice@worldofbooks.com. Our goal is to deliver to our customers the best possible service and we hope your experience of dealing with us lives up to our promise. If for whatever reason we fail to meet your expectations then please let us know.
Summary
From the jacket flap
Describing the full vision of PM and how to reap the most benefits from it, Performance Management shows organizations how to use PM tools that have existed for decades or have become recently popular-such as balanced scorecards, Six Sigma, and activity-based management-to collect data, transform and model the data into information, and Web-report it to users. Author Gary Cokins exposes PM as not just an integrated set of improvement methodologies but also as a discipline intended to maintain a view of the larger picture and to understand how an organization works as a whole. PM can be successfully applied to managing any organization, including businesses, hospitals, universities, government agencies, military bodies, and every other entity that has employees and partners with a purpose.
In Performance Management, CEOs, CFOs, vice presidents, and managers discover:
- How to refine aspects of existing PM systems to work in harmony with newer components and apply "what-if" scenario modeling to them
- The explicit linkage between strategic, operational, and financial objectives, and how to communicate these linkages to managers and employee teams
- How to measure the profitability of customers and apply this knowledge to marketing strategies and campaigns
- How time, service level, cost, quality, and flexibility all interrelate with trade-offs
- How to align employee behavior to strategic objectives and motivate employees to accept strategy as everyone's job
- How to test and validate the goals set by senior management
Performance Management shows senior managers how to use tools already in their grasp to navigate their organizations to the top of their game through better guidance, feedback, and decision-making.
