Positively Outrageous Service : How to Delight and Astound Your Customers and Win Them for Life Paperback - 2004 - 2nd Edition
by T. Scott Gross
- Used
- Paperback
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Details
- Title Positively Outrageous Service : How to Delight and Astound Your Customers and Win Them for Life
- Author T. Scott Gross
- Binding Paperback
- Edition number 2nd
- Edition 2
- Condition New
- Pages 211
- Volumes 1
- Language ENG
- Publisher Kaplan Publishing, New York, NY
- Date 2004
- Bookseller's Inventory # G0793188237I2N00
- ISBN 9780793188239 / 0793188237
- Weight 0.68 lbs (0.31 kg)
- Dimensions 8.96 x 6.06 x 0.47 in (22.76 x 15.39 x 1.19 cm)
- Library of Congress subjects Customer services
- Library of Congress Catalog Number 2004012316
- Dewey Decimal Code 658.812
First line
I apologize for not remembering the author of the quote, but when I first read that beautiful line we were neck-deep in a fast-food restaurant franchise that was going down the tubes in a hurry.