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Punching In: The Unauthorized Adventures of a Front-Line Employee
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Punching In: The Unauthorized Adventures of a Front-Line Employee Hardcover - 2007

by Frankel, Alex

  • Used

Description

Harper Business. Used - Very Good. Very Good condition. Very Good dust jacket. With remainder mark. A copy that may have a few cosmetic defects. May also contain a few markings such as an owner’s name, short gifter’s inscription or light stamp.
Used - Very Good
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With 3 stores less than 1 hour outside the DC/Metropolitan area (1 in Gaithersburg, 1 in Frederick and 1 in Hagerstown, MD), we have the largest selection of books in the tri-state area. Wonder Book and Video has been in business since 1980 and online since 1997. We have over 1 Million books for sale on our website and another 1 Million books for sale in our 3 locations. We have a very active online inventory and as such, we can receive multiple orders for the same item. We fill those orders on a first come first serve basis, but will refund promptly any items that are out of stock. Since 1980 it has always been about the books. ALL kinds of books from 95 cent children\'s paperbacks to five figure rare and collectibles. A merging of the old and new is where we started, and it is where we are today. Our retail stores have always been places where a reader can rush in looking for a title needed for a term paper that is due the next day, or where bibliophiles can get lost \"in the stacks\" for as long as they wish. In 2002 USAToday recognized us as \"1 of 10 Great Old Bookstores\", and we have been featured in numerous other newspaper and TV stories including Washington Post and CSpan.

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Details

  • Title Punching In: The Unauthorized Adventures of a Front-Line Employee
  • Author Frankel, Alex
  • Binding Hardcover
  • Edition 1st/1st
  • Condition Used - Very Good
  • Pages 240
  • Volumes 1
  • Language ENG
  • Publisher Harper Business, Scarborough, ON, Canada
  • Date November 1, 2007
  • Bookseller's Inventory # Q21B-06626
  • ISBN 9780060849665 / 0060849665
  • Weight 0.94 lbs (0.43 kg)
  • Dimensions 9 x 6 x 0.85 in (22.86 x 15.24 x 2.16 cm)
  • Library of Congress subjects Interpersonal relations, Employee motivation
  • Library of Congress Catalog Number 2007019989
  • Dewey Decimal Code 658.314

Summary

Curious to know just what happens behind the "employees only" doors of big companies, journalist Alex Frankel embarked on an undercover reporting project to find out how some of America's well-known companies win the hearts and minds of their retail and service employees. Frankel knew the only way to find answers was to go native.During a two-year urban adventure through the world of commerce, Frankel applied for and was hired by a half-dozen companies: he proudly wore the brown uniform of the UPS driver, folded endless stacks of T-shirts at Gap, brewed espressos for the hordes at Starbucks, interviewed (but failed to get hired) at Whole Foods, enrolled in management training at Enterprise Rent-A-Car, and sold iPods at the Apple Store.At the heart of Punching In lies Frankel's quest to find out how some of the giants of commerce turn thousands of average job applicants into loyal—even fanatical—workers. How do they identify and recruit workers who will best fit their companies? How do they indoctrinate employees into their corporate cultures and make them perfect messengers of their brands? Along the way Frankel pauses long enough to wonder why he is so often immune to corporate attempts to win employees over.In this lively and entertaining narrative, Frankel takes readers on a personal journey into the land of front-line employees to discover why some workers are so eager to drink the corporate Kool-Aid and which companies know how to serve it up best.

From the publisher

Includes index.

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