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The Quality Improvement Handbook : Team Guide to Tools and Techniques
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The Quality Improvement Handbook : Team Guide to Tools and Techniques Hardcover - 2005 - 1st Edition

by Swanson, Roger

  • Used

A unique new reference for quality teams, Swanson uses an 8-step Quality Improvement Model to address process improvement or reengineering opportunities. An excellent resource for both the service and manufacturing industries and environments, and for both experienced and beginning teams.

Description

Taylor & Francis Group. Used - Good. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages.
Used - Good
NZ$15.58
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Details

  • Title The Quality Improvement Handbook : Team Guide to Tools and Techniques
  • Author Swanson, Roger
  • Binding Hardcover
  • Edition number 1st
  • Edition 1
  • Condition Used - Good
  • Pages 284
  • Volumes 1
  • Language ENG
  • Publisher Taylor & Francis Group, Boca Raton, FL, U.S.A.
  • Date 2005-05-01
  • Illustrated Yes
  • Features Bibliography, Glossary, Illustrated, Index
  • Bookseller's Inventory # GRP63161278
  • ISBN 9781884015595 / 188401559X
  • Weight 1.54 lbs (0.70 kg)
  • Dimensions 10.28 x 7.26 x 0.87 in (26.11 x 18.44 x 2.21 cm)
  • Library of Congress Catalog Number 94046625
  • Dewey Decimal Code 658.403

From the rear cover

The Quality Improvement Handbook: . Provides both experienced and beginning quality improvement teams with a comprehensive set of tools and techniques to identity and solve problem and improve processes in their organizations. Includes detailed descriptions and instructions for the original seven quality tools, the seven "new" management tools, and more than twenty additional tools and techniques. Uses an eight-step Quality Improvement Model that provides a logical framework for applying each tool and technique. Discusses the importance of identifying and measuring desirable outcomes and related process measures. Stresses the need to analyze and change performance drivers to achieve desired outcomes. Examples used throughout the book follow a service industry case study. Includes separate chapters on benchmarking and questionnaires.

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