Resolving Conflicts at Work : Ten Strategies for Everyone on the Job Paperback - 2011 - 3rd Edition
by Kenneth Cloke; Joan Goldsmith
- Used
- very good
- Paperback
Description
Details
- Title Resolving Conflicts at Work : Ten Strategies for Everyone on the Job
- Author Kenneth Cloke; Joan Goldsmith
- Binding Paperback
- Edition number 3rd
- Edition 3
- Condition Used - Very Good
- Pages 400
- Volumes 1
- Language ENG
- Publisher Wiley & Sons, Incorporated, John, Hoboken, NJ
- Date 2011
- Illustrated Yes
- Features Illustrated, Index, Price on Product - Canadian, Table of Contents
- Bookseller's Inventory # G0470922249I4N00
- ISBN 9780470922248 / 0470922249
- Weight 1.19 lbs (0.54 kg)
- Dimensions 8.96 x 6.08 x 1.03 in (22.76 x 15.44 x 2.62 cm)
- Library of Congress subjects Conflict management, Interpersonal relations
- Library of Congress Catalog Number 2010048701
- Dewey Decimal Code 650.13
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From the rear cover
The Third Edition of the Definitive Book for Resolving Conflicts at Work
Resolving Conflicts at Work is the updated and completely revised edition of the classic text written for everyone who wants to prevent and resolve conflicts, miscommunications, and misunderstandings. The book contains many practical techniques for revealing how the inevitable disputes and divisions that arise in the workplace are actually opportunities for greater creativity, productivity, enhanced morale, and personal growth.
Designed to meet the needs of today's turbulent work environments, this third edition presents ten core strategies for preventing and resolving both intermittent and chronic conflicts in the workplace. The book contains new chapters on leadership in conflict resolution, transformational conflict coaching, and organizational systems design. This comprehensive text provides a handy guide for business students, managers, employees, union representatives, human resource experts, and consultants seeking to maintain stable and productive workplaces.
Praise for the Third Edition
"The third edition of Resolving Conflicts at Work provides new and unique insights together with wise guidance that will help resolve conflicts in any workplace."
--Dr. Blenda J. Wilson, board chair, HERS (Higher Education Resource Services)
"Cloke and Goldsmith provide powerful insights, effective strategies, and powerful tools for handling conflicts in today's workplace."
--Lance E. Dublin, CEO, Dublin Consulting
