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Scorecards for Results: A Guide for Developing a Library Balanced Scorecard

Scorecards for Results: A Guide for Developing a Library Balanced Scorecard Paperback / softback - 2008

by Joseph R. Matthews

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Description

Paperback / softback. New. A balanced Scorecard is a performance measurement tool popularized by Robert Kaplan and David Norton in a 1993 "Harvard Business Review" article and subsequently refined by them and others. This title not only explains the original model in terms librarians can relate to, but adapts it to better meet the needs of the library community.
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From the publisher

Includes bibliographical references and index.

Media reviews

Citations

  • Library Journal, 11/15/2008, Page 100
  • Reference and Research Bk News, 11/01/2008, Page 291

About the author

Joseph R Matthews has assisted numerous libraries and local governments in a wide variety of projects. He has taught courses in library information systems, strategic planning, and evaluation of library services and research methods.