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Service Breakthroughs Paperback - 2007
by Heskett, James L
- Used
- Good
- Paperback
Description
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Details
- Title Service Breakthroughs
- Author Heskett, James L
- Binding Paperback
- Condition Used - Good
- Pages 306
- Volumes 1
- Language ENG
- Publisher Free Press
- Date 2007
- Bookseller's Inventory # G141657686XI3N00
- ISBN 9781416576860 / 141657686X
- Weight 1.01 lbs (0.46 kg)
- Dimensions 9.04 x 5.93 x 0.75 in (22.96 x 15.06 x 1.91 cm)
- Dewey Decimal Code 658.812
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First line
Outstanding service organizations are managed differently from their merely good competitors.