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Service Intelligence: Improving Your Bottom Line with the Power of IT Service
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Service Intelligence: Improving Your Bottom Line with the Power of IT Service Management Paperback -

by Taylor, Sharon

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paperback. Good. Access codes and supplements are not guaranteed with used items. May be an ex-library book.
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About the author

Sharon Taylor, Chief Architect of ITIL V3 and Chief Examiner of ITIL qualifications, is one of the world's leading IT Service Management experts. She is now President of Aspect Group, Inc., a leading provider of ITSM services. Taylor served until recently as chair of itSMF International and spent eight years on itSMF chapter boards and itSMF committees, leading itSMF's growth and improvement. In 2008, she received itSMF UK's Paul Rappaport Award for outstanding commitment and Lifetime Achievement to IT Service Management.