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Service Operations Management: Improving Service Delivery
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Service Operations Management: Improving Service Delivery Paperback - 2012 - 4th Edition

by Johnston

  • Used

Description

Pearson Education. Used - Very Good. Ships from the UK. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects.
Used - Very Good
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Details

  • Title Service Operations Management: Improving Service Delivery
  • Author Johnston
  • Binding Paperback
  • Edition number 4th
  • Edition 4
  • Condition Used - Very Good
  • Pages 488
  • Volumes 1
  • Language ENG
  • Publisher Pearson Education
  • Date 2012-10
  • Illustrated Yes
  • Bookseller's Inventory # GRP86069720
  • ISBN 9780273740483 / 0273740482
  • Weight 1.9 lbs (0.86 kg)
  • Dimensions 10.4 x 7.7 x 0.8 in (26.42 x 19.56 x 2.03 cm)
  • Library of Congress subjects Service industries - Management
  • Library of Congress Catalog Number 2012008747
  • Dewey Decimal Code 658

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About the author

Robert Johnston is Professor of Operations Management at Warwick Business School.

Graham Clarkis Senior Lecturer in Operations Management at Cranfield School of Management and Director of the Executive MBA Programme.

Michael Shulver is a Senior Teaching Fellow in the Operations Management Group at Warwick Business School where he is the Academic Director of the School's BSc in Management.