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The Service Profit Chain Hardcover - 1997
by Heskett, James L.; Sasser, W. Earl; Schlesinger, Leonard A
- New
- Hardcover
Directly linking profit and growth not only to customer loyalty and satisfaction but to employee productivity, the authors present a step-by-step action plan for managing, marketing, hiring, delivering services, and assessing results. In-depth case examples demonstrate how the best companies have managed in this regard. 50 line drawings.
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Details
- Title The Service Profit Chain
- Author Heskett, James L.; Sasser, W. Earl; Schlesinger, Leonard A
- Binding Hardcover
- Edition First Edition
- Condition New
- Pages 320
- Volumes 1
- Language ENG
- Publisher Free Press, Old Tappan, New Jersey, U.S.A.
- Date 1997-04-10
- Illustrated Yes
- Features Bibliography, Illustrated, Index
- Bookseller's Inventory # Q-0684832569
- ISBN 9780684832562 / 0684832569
- Weight 1.08 lbs (0.49 kg)
- Dimensions 9.48 x 6.48 x 1.17 in (24.08 x 16.46 x 2.97 cm)
- Library of Congress subjects Customer services, Industrial productivity
- Library of Congress Catalog Number 96044611
- Dewey Decimal Code 658.812
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Citations
- Booklist, 04/01/1997, Page 1273
- Publishers Weekly, 02/24/1997, Page 75