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The Service-Quality Solution : Using Service Management to Gain Competitive Advantage Hardcover - 1994
by David A. Collier
- Used
- Good
- Hardcover
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Details
- Title The Service-Quality Solution : Using Service Management to Gain Competitive Advantage
- Author David A. Collier
- Binding Hardcover
- Edition 1st
- Condition Used - Good
- Pages 310
- Volumes 1
- Language ENG
- Publisher McGraw-Hill Trade
- Date 1994
- Bookseller's Inventory # G1556237537I3N00
- ISBN 9781556237539 / 1556237537
- Weight 1.35 lbs (0.61 kg)
- Dimensions 9.33 x 6.43 x 1.13 in (23.70 x 16.33 x 2.87 cm)
- Library of Congress Catalog Number 93-41421
- Dewey Decimal Code 658.812
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