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Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits Hardcover - 2009 - 1st Edition
by Goodman, John A
- New
- Hardcover
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Details
- Title Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits
- Author Goodman, John A
- Binding Hardcover
- Edition number 1st
- Edition 1
- Condition New
- Pages 256
- Volumes 1
- Language ENG
- Publisher AMACOM, Saranac Lake, New York, U.S.A.
- Date 2009-05-12
- Illustrated Yes
- Bookseller's Inventory # 100-33871
- ISBN 9780814413333 / 0814413331
- Weight 1.16 lbs (0.53 kg)
- Dimensions 9.22 x 6.4 x 1.02 in (23.42 x 16.26 x 2.59 cm)
- Library of Congress subjects Customer services, Customer relations - Management
- Library of Congress Catalog Number 2008055729
- Dewey Decimal Code 658.812