Skip to content

Sustaining Knock Your Socks off Service

Sustaining Knock Your Socks off Service Paperback - 1993 - 1st Edition

by Ron Zemke; Thomas K. Connellan; Les Bell

  • Used
  • Acceptable
  • Paperback

Description

AMACOM, 1993. Paperback. Acceptable. Disclaimer:A readable copy. All pages are intact, and the cover is intact. Pages can include considerable notes-in pen or highlighter-but the notes cannot obscure the text.
Used - Acceptable
NZ$9.95
FREE Shipping to USA Standard delivery: 4 to 8 days
More Shipping Options
Ships from ThriftBooks (Washington, United States)

About ThriftBooks Washington, United States

Biblio member since 2018
Seller rating: This seller has earned a 4 of 5 Stars rating from Biblio customers.

From the largest selection of used titles, we put quality, affordable books into the hands of readers

Terms of Sale: 30 day return guarantee, with full refund including original shipping costs for up to 30 days after delivery if an item arrives misdescribed or damaged.

Browse books from ThriftBooks

Details

  • Title Sustaining Knock Your Socks off Service
  • Author Ron Zemke; Thomas K. Connellan; Les Bell
  • Binding Paperback
  • Edition number 1st
  • Edition 1
  • Condition Used - Acceptable
  • Pages 150
  • Volumes 1
  • Language ENG
  • Publisher AMACOM, Saranac Lake, New York, U.S.A.
  • Date 1993
  • Illustrated Yes
  • Bookseller's Inventory # G0814478247I5N00
  • ISBN 9780814478240 / 0814478247
  • Weight 0.64 lbs (0.29 kg)
  • Dimensions 9.03 x 6.08 x 0.6 in (22.94 x 15.44 x 1.52 cm)
  • Library of Congress subjects Customer services
  • Library of Congress Catalog Number 93001271
  • Dewey Decimal Code 658.812

About the author

"RON ZEMKE (Minneapolis, MN) is consultant to both Fortune 500 and small-business clients. He has had nine books published, including Delivering Knock Your Socks Off Service and Managing Knock Your Socks Off Service (both AMACOM), and Service America.

THOMAS K. CONNELLAN (Ann Arbor, MI) is a respected speaker on the behavioral aspects of quality, and an advisor to major corporations. He is also the author of four books and many articles."