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Sustaining Service ( Knock Your Socks Off )

Sustaining Service ( Knock Your Socks Off ) Soft cover - 1993 - 1st Edition

by Ron Zemke And Thomas Connellan

  • Used
  • very good
  • Paperback

Description

Amacon, 1993. Soft Cover. Very Good. Not Ex-Library Copy. Trade Paperback Edition.Good Copy.Binding Is Solid.Text Unmarked.Not Ex-Library Copy.Corners Slightly Bumped.
Used - Very Good
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Ships from Box 214 (Louisiana, United States)

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Details

  • Title Sustaining Service ( Knock Your Socks Off )
  • Author Ron Zemke And Thomas Connellan
  • Binding Soft Cover
  • Edition number 1st
  • Edition 1
  • Condition Used - Very Good
  • Pages 150
  • Volumes 1
  • Language ENG
  • Publisher Amacon, Saranac Lake, New York, U.S.A.
  • Date 1993
  • Illustrated Yes
  • Bookseller's Inventory # 009262
  • ISBN 9780814478240 / 0814478247
  • Weight 0.64 lbs (0.29 kg)
  • Dimensions 9.03 x 6.08 x 0.6 in (22.94 x 15.44 x 1.52 cm)
  • Library of Congress subjects Customer services
  • Library of Congress Catalog Number 93001271
  • Dewey Decimal Code 658.812

About the author

"RON ZEMKE (Minneapolis, MN) is consultant to both Fortune 500 and small-business clients. He has had nine books published, including Delivering Knock Your Socks Off Service and Managing Knock Your Socks Off Service (both AMACOM), and Service America.

THOMAS K. CONNELLAN (Ann Arbor, MI) is a respected speaker on the behavioral aspects of quality, and an advisor to major corporations. He is also the author of four books and many articles."