Skip to content

Ten Principles Behind Great Customer Experiences, The

Ten Principles Behind Great Customer Experiences, The Paperback / softback - 2013 - 1st Edition

by Matt Watkinson

  • New
  • Paperback

Description

Paperback / softback. New. New Book; Fast Shipping from UK; Not signed; Not First Edition; Overall WINNER - CMI Management Book of the Year 2014 WINNER - Innovation & Entrpreneurship Category at the CMI Awards 2014 Create a great customer experience whoever you are. Customers are powerful. They have a loud voice, a we
New
NZ$45.49
NZ$16.83 Shipping to USA
Standard delivery: 7 to 12 days
More Shipping Options
Ships from Ria Christie Collections (Greater London, United Kingdom)

Details

  • Title Ten Principles Behind Great Customer Experiences, The
  • Author Matt Watkinson
  • Binding Paperback / softback
  • Edition number 1st
  • Edition 1
  • Condition New
  • Pages 240
  • Volumes 1
  • Language ENG
  • Publisher FT Publishing International
  • Date 2013-01
  • Bookseller's Inventory # ria9780273775089_inp
  • ISBN 9780273775089 / 0273775081
  • Weight 0.85 lbs (0.39 kg)
  • Dimensions 9.1 x 6 x 0.6 in (23.11 x 15.24 x 1.52 cm)
  • Library of Congress subjects Customer services, Customer relations
  • Library of Congress Catalog Number 2012039517
  • Dewey Decimal Code 658.812

About Ria Christie Collections Greater London, United Kingdom

Biblio member since 2014
Seller rating: This seller has earned a 5 of 5 Stars rating from Biblio customers.

Hello We are professional online booksellers. We sell mostly new books and textbooks and we do our best to provide a competitive price. We are based in Greater London, UK. We pride ourselves by providing a good customer service throughout, shipping the items quickly and replying to customer queries promptly. Ria Christie Collections

Terms of Sale:

30 day return guarantee, with full refund including original shipping costs for up to 30 days after delivery if an item arrives misdescribed or damaged.

Browse books from Ria Christie Collections

About the author

Matt Watkinson is a designer and consultant who helps businesses get their customer experience right. He has worked with household names, design agencies and management consultancies at home in the UK, in Europe and America. Learn more about Matt at www.mattwatkinson.co.uk .