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Total Quality Management and Operational Excellence: Text with Cases
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Total Quality Management and Operational Excellence: Text with Cases Paperback - 2014 - 4th Edition

by John S. Oakland

  • Used

Description

Routledge. Used - Good. Ships from UK in 48 hours or less (usually same day). Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. 100% money back guarantee. We are a world class secondhand bookstore based in Hertfordshire, United Kingdom and specialize in high quality textbooks across an enormous variety of subjects. We aim to provide a vast range of textbooks, rare and collectible books at a great price. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. We provide a 100% money back guarantee and are dedicated to providing our customers with the highest standards of service in the bookselling industry.
Used - Good
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Phatpocket Limited is a world class secondhand bookstore located in the Hertfordshire countryside in the United Kingdom. We specialize in textbooks across an enormous variety of subjects. We aim to provide a low cost source of high quality textbooks to the academic community. We also have a sizable collection of rare and collectible books.

We are dedicated to providing our customers with the highest standard of customer service in the bookselling business.

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Books are usually shipped in 48 hours or less. All of our books have a 14 day no hassle money back guarantee unless stated otherwise in the book's description. Item must be returned in the exact same condition that it was received. Through our work with The Rainbow Centre and other Charity Partners, we have already given hundreds of young people in Sri Lanka and Africa the vital chance to get an education.

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Details

  • Title Total Quality Management and Operational Excellence: Text with Cases
  • Binding Paperback
  • Edition number 4th
  • Edition 4
  • Condition Used - Good
  • Pages 530
  • Volumes 1
  • Language ENG
  • Publisher Routledge
  • Date 2014
  • Illustrated Yes
  • Bookseller's Inventory # Z1-W-004-01757
  • ISBN 9780415635509 / 0415635500
  • Weight 2.6 lbs (1.18 kg)
  • Dimensions 9.6 x 7.4 x 1 in (24.38 x 18.80 x 2.54 cm)
  • Library of Congress subjects Total quality management, BUSINESS & ECONOMICS / General
  • Library of Congress Catalog Number 2013036192
  • Dewey Decimal Code 658.401

About the author

John S. Oakland is Chairman of Oakland Consulting LLP and Head of its Research and Education Division. He is also Emeritus Professor of Business Excellence & Quality Management at Leeds University Business School, UK. For Over 30 years he has researched and consulted in all aspects of quality management, strategic process management and business improvement in thousands of organizations. Professor Oakland is a Fellow of the Institute of Directors, Chartered Quality Institute and Royal Statistical Society. He is also a Member of the American Society for Quality

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