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Coaching Knock Your Socks Off Service
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Coaching Knock Your Socks Off Service Paperback - 1996 - 1st Edition

by Zemke, Ron & Kristin Anderson

  • Used
  • Good
  • Paperback
  • Signed

Knock-your-socks-off service doesn't just happen. It requires coaching on an ongoing basis. With this book, supervisors have a practical guide to the day-to-day challenges that arise in training superior customer service people.

Description

New York: American Management Association, 1996. Signed by co-author Ron Zemke on half title page. 8vo size trade paperback; 148 bright, white pages with black and white illustrations. From back: "Provides a solid foundation in mastering the art of developing excellent employees, the strongest defense against service quality trouble! -- Gary Langley" Contents include: Thinking and Acting Like a Coach Skills of the Knock Your Socks Off Service Coach Coaching the New Employee Coaching for High Performance Coaching the Unsure Coaching for Special Situations, more. Light crease to bottom front corner and bottom back of cover and bottom corners of first two pages. There are a couple of small spots on outside pages. Thanks for shopping with us. 100% of your purchase benefits charity and supports literacy and life-long learning.. Signed by Author. Soft Cover. Good/No Jacket. 8vo - over 7¾" - 9¾" tall.
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Details

  • Title Coaching Knock Your Socks Off Service
  • Author Zemke, Ron & Kristin Anderson
  • Binding Paperback
  • Edition number 1st
  • Edition 1
  • Condition Used - Good
  • Pages 176
  • Volumes 1
  • Language ENG
  • Publisher American Management Association, New York
  • Date 1996
  • Bookseller's Inventory # 001632
  • ISBN 9780814479353 / 0814479359
  • Weight 0.59 lbs (0.27 kg)
  • Dimensions 9.01 x 5.97 x 0.54 in (22.89 x 15.16 x 1.37 cm)
  • Library of Congress Catalog Number 96-34196
  • Dewey Decimal Code 658

Categories

About the author

KRISTIN ANDERSON is a principal of Performance Research Associates, co-author of two previous Knock Your Socks Off books, and author of Great Customer Service on the Telephone (AMACOM).

RON ZEMKE is founder of Performance Research Associates and has authored or co-authored twelve books, including the Knock Your Socks Off series and Service America! This is the fifth book in the Knock Your Socks Off series, which has also engendered three major training programs, eleven films, and even a board game!

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