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Service Breakthroughs

Service Breakthroughs Paperback - 2007

by James L. Heskett

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Details

  • Title Service Breakthroughs
  • Author James L. Heskett
  • Binding Paperback
  • Condition New
  • Pages 306
  • Volumes 1
  • Language ENG
  • Publisher Free Press
  • Date 2007-09-12
  • Bookseller's Inventory # ria9781416576860_pod
  • ISBN 9781416576860 / 141657686X
  • Weight 1.01 lbs (0.46 kg)
  • Dimensions 9.04 x 5.93 x 0.75 in (22.96 x 15.06 x 1.91 cm)
  • Dewey Decimal Code 658.812

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First line

Outstanding service organizations are managed differently from their merely good competitors.

About the author

James L. Heskett teaches at the Harvard Business School.