Jobs and Employment at Biblio

Biblio is the largest independent marketplace for books in the world, working with more than 6500 independent book stores. Our properties include Biblio.com, Biblio.co.uk, Biblio.com.au, Biblio.co.nz, Bookgilt.com and we also provide white-label services to the world’s leading trade organizations. We are a well-established and profitable company with a small, creative team and very low turnover. Our offices are located in beautiful downtown Asheville, North Carolina. We are a living wage certified, socially responsible company that has used a portion of our profits to build 16 community libraries in rural South America since 2004.

Current Openings

Front-end Developer

Job Description

Socially responsible tech company (Biblio.com) is looking for a FT mid-level front-end developer to join our growing team. Strong front-end skills with a keen attention to detail is essential. Preference will be given to candidates who also have some back-end experience. The ideal candidate should be a committed team player with excellent written and verbal communication skills (English).

Responsibilities will include working closely with other members of the team to help maintain, build, and improve upon the overall customer experience across all of Biblio’s properties, as well as assist in developing new products and features.

Required skills and experience include:

  • CSS
  • HTML
  • JQuery
  • vanilla Javascript
  • Bootstrap
  • Twig

The ideal candidate will have experience building websites which:

  • Are fully responsive and work across myriad devices and platforms
  • Are structured with SEO best practices in mind
  • Meet accessibility standards, such as WAGC-2.0

Additionally, the following are strongly encouraged:

  • PHP
  • MySQL
  • Yii
  • Experience in CMS frameworks such as Craft CMS, CodeIgniter, Smarty or Expression Engine

The position can be remote, on-site, or hybrid (currently our offices are closed due to COVID-19), but preference may be given to someone in the Asheville, NC area who can attend periodic face to face meetings. For remote positions, occasional travel to Asheville may be required (post-COVID). All candidates must be U.S. citizens or possess a valid green card.

Working with Biblio

Biblio is the largest independent marketplace for books in the world, pairing more than 7000 independent bookstores with millions of customers worldwide. Our properties include Biblio.com, Biblio.co.uk, Biblio.com.au, Biblio.co.nz, Bookgilt.com and we also provide white-label services to the world’s leading trade organizations. We are a well-established and profitable company with a small, creative team and very low turnover. Our offices are located in beautiful downtown Asheville, North Carolina. We are a living wage certified, socially responsible company that has used a portion of our profits to build 16 community libraries in rural South America since 2004.

To apply, please send resume and cover letter to hr@biblio.com.

Service and Support Specialist

Job Description

Socially responsible tech company (www.biblio.com) is looking for a full-time service and support specialist. We are based in Asheville, North Carolina, but we are open to candidates who want to work remotely.

Primary duties include answering customer questions via email and fielding customer phone calls. We are looking for a candidate with excellent written and verbal communication skills, a positive team-oriented attitude, and the ability to learn and adapt quickly.

Desired Skills and Experience

  • Experience in the world of internet bookselling or in an e-commerce business would be ideal.
  • Prior experience (at least two years) in the field of customer service or technical support is necessary.
  • Fluency in computer functions, including internet and office applications is necessary, as well as experience with customer relationship management tools.
  • Familiarity with the e-commerce industry, including industry standards regarding customer and seller experience.
  • Comfort with resolving customer and seller issues quickly and efficiently.
  • Experience identifying potential software bugs and communicating those issues to the appropriate internal teams.
  • Experience with Slack and Google office applications.

Preferred Skills and Experience

  • Bachelor's degree.
  • Previous remote work experience.
  • Conversational fluency in French or Spanish.
  • Comfort with brand social media monitoring.
  • Previous (up to three years) customer service management experience.

We offer a competitive salary, health insurance, and paid vacation. Biblio is proud to be an equal opportunity employer.

Working with Biblio

Biblio is the largest independent marketplace for books in the world, working with more than 6500 independent book stores. Our properties include Biblio.com, Biblio.co.uk, Biblio.com.au, Biblio.co.nz, Bookgilt.com and we also provide white-label services to the world’s leading trade organizations. We are a well-established and profitable company with a small, creative team and very low turnover. Our offices are located in beautiful downtown Asheville, North Carolina. We are a living wage certified, socially responsible company that has used a portion of our profits to build 16 community libraries in rural South America since 2004.

Competitive pay, according to experience.

To apply, please send resume and cover letter to hr@biblio.com.