First line
Seamus is about to graduate from a prestigious university and he already has received two excellent job offers.
From the rear cover
Tips and Tools for Managers to Recognize, Prevent, and Resolve Conflicts--in Today's Higher-Stress Workplace
Workplaces are changing. As interpersonal rules of conduct become looser and time deadlines become tighter, conflict resolution is gaining importance as a strategic management issue. Conflict Resolution is the first book to provide specific mediation skills and managerial tools for successfully preventing, managing, and resolving workplace conflicts. Before minor skirmishes become full-blown wars, refer to this hands-on, solution-oriented book to learn:
* The 4 primary tasks of preventive mediation--with two important tools to help you perform those tasks
* Practical tools for mediating conflicts between others--as well as resolving conflicts between yourself and another
* Proactive techniques to frame conflicts as both-gain opportunities--instead of win-lose or lose-lose contests
Organizations that recognize today the necessity of strategically managing internal conflict will be one step ahead in tomorrow's increasingly competitive business environment. Let Conflict Resolution provide you with the latest information and procedures you need for mediating or even preventing conflicts--and fostering teamwork--in the workplace.
Briefcase Books, written specifically for today's busy manager, feature eye-catching icons, checklists, and sidebars to guide managers step-by-step through everyday workplace situations. Look for these innovative design features to help you navigate through each page:* Clear, concise definitions of conflict management terms and jargon
* Tips for being smart when managing and resolving conflicts
* How-to hints to make conflict management go a little easier
* Practical advice to avoid mistakes when dealing with conflict
* Warning signs for where things could go wrong
* Case studies and examples of how others have managed conflict
* Specific procedures for resolving different kinds of conflicts
Details
- Title Conflict Resolution
- Author Daniel Dana
- Binding Paperback
- Edition number 1st
- Edition 1
- Pages 192
- Volumes 1
- Language ENG
- Publisher McGraw-Hill Companies, Blacklick, Ohio, U.S.A.
- Date 2001-01-03
- Features Bibliography, Index
- ISBN 9780071364317 / 0071364315
- Weight 0.64 lbs (0.29 kg)
- Dimensions 9.07 x 5.93 x 0.54 in (23.04 x 15.06 x 1.37 cm)
- Library of Congress subjects Conflict management, Interpersonal conflict
- Library of Congress Catalog Number 00065383
- Dewey Decimal Code 658.405
More Copies for Sale
Conflict Resolution (Briefcase Books Series)
by Daniel Dana, .
- Used
- very good
- Paperback
- Condition
- Used - Very Good
- Binding
- Paperback
- ISBN 10 / ISBN 13
- 9780071364317 / 0071364315
- Quantity Available
- 1
- Seller
-
GORING BY SEA, West Sussex, United Kingdom
- Item Price
-
NZ$4.54NZ$18.25 shipping to USA
Show Details
Conflict Resolution (Briefcase Books Series)
by Daniel Dana, .
- Used
- good
- Paperback
- Condition
- Used - Good
- Binding
- Paperback
- ISBN 10 / ISBN 13
- 9780071364317 / 0071364315
- Quantity Available
- 1
- Seller
-
GORING BY SEA, West Sussex, United Kingdom
- Item Price
-
NZ$4.54NZ$18.25 shipping to USA
Show Details
CONFLICT RESOLUTION
by Daniel Dana
- Used
- Condition
- UsedLikeNew The cover is like new!
- ISBN 10 / ISBN 13
- 9780071364317 / 0071364315
- Quantity Available
- 1
- Seller
-
South San Francisco, California, United States
- Item Price
-
NZ$4.24NZ$8.49 shipping to USA
Show Details
Conflict Resolution
- Used
- Condition
- UsedGood
- ISBN 10 / ISBN 13
- 9780071364317 / 0071364315
- Quantity Available
- 2
- Seller
-
Imperial, Missouri, United States
- Item Price
-
NZ$8.07FREE shipping to USA
Show Details
Conflict Resolution
by Daniel Dana
- Used
- Acceptable
- Paperback
- Condition
- Used - Acceptable
- Binding
- Paperback
- ISBN 10 / ISBN 13
- 9780071364317 / 0071364315
- Quantity Available
- 1
- Seller
-
Kingwood, Texas, United States
- Item Price
-
NZ$9.02FREE shipping to USA
Show Details
Conflict Resolution
by Daniel Dana
- Used
- good
- Paperback
- Condition
- Used - Good
- Binding
- Paperback
- ISBN 10 / ISBN 13
- 9780071364317 / 0071364315
- Quantity Available
- 1
- Seller
-
Houston, Texas, United States
- Item Price
-
NZ$9.23FREE shipping to USA
Show Details
Conflict Resolution
by Daniel Dana
- Used
- good
- Paperback
- Condition
- Used - Good
- Binding
- Paperback
- ISBN 10 / ISBN 13
- 9780071364317 / 0071364315
- Quantity Available
- 2
- Seller
-
Seattle, Washington, United States
- Item Price
-
NZ$10.20FREE shipping to USA
Show Details
Conflict Resolution
by Dana, Daniel
- Used
- Condition
- Used - Good
- ISBN 10 / ISBN 13
- 9780071364317 / 0071364315
- Quantity Available
- 1
- Seller
-
Mishawaka, Indiana, United States
- Item Price
-
NZ$12.07FREE shipping to USA
Show Details
Conflict Resolution
by Dana, Daniel
- Used
- Condition
- Used - Good
- ISBN 10 / ISBN 13
- 9780071364317 / 0071364315
- Quantity Available
- 3
- Seller
-
Mishawaka, Indiana, United States
- Item Price
-
NZ$12.90FREE shipping to USA
Show Details
Conflict Resolution
by Daniel Dana
- Used
- Paperback
- Condition
- Used: Good
- Edition
- 1
- Binding
- Paperback
- ISBN 10 / ISBN 13
- 9780071364317 / 0071364315
- Quantity Available
- 1
- Seller
-
HOUSTON, Texas, United States
- Item Price
-
NZ$15.17FREE shipping to USA