People Analytics: How Social Sensing Technology Will Transform Business and What It Tells Us about the Future of Work Hardcover - 2013 - 1st Edition

From the publisher

Discover powerful hidden social "levers" and networks within your company... then, use that knowledge to make slight "tweaks" that dramatically improve both business performance and employee fulfillment! In People Analytics, MIT Media Lab innovator Ben Waber shows how sensors and analytics can give you an unprecedented understanding of how your people work and collaborate, and actionable insights for building a more effective, productive, and positive organization. Through cutting-edge case studies, Waber shows how:

• Changing the way call center employees spent their breaks increased performance by 25% while significantly reducing stress
• Quantifying the failure of marketing and customer service to communicate led to a more cohesive and profitable organization
• Tweaking the balance of in-person and electronic communication can enhance the value of both
• Sensor data can help you discover who your internal experts really are
• Identifying employees involved in "creative" behaviors can help you promote innovation throughout your business
• Sensors and simulations can help you optimize your sick-day policies
• Measuring informal interactions can improve the chances that a merger, acquisition, or "mega-project" will succeed

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