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The DNA of Customer Experience: How Emotions Drive Value
Stock Photo: Cover May Be Different

The DNA of Customer Experience: How Emotions Drive Value Hardcover - 2007

by C. Shaw


From the publisher

As the World Thought Leaders on Customer Experience, Colin Shaw and the team at Beyond Philosophy have undertaken more than 18 months of groundbreaking research to discover the emotions that drive and destroy value in an organization, and can now disclose the empirical link between evoking these emotions and substantial financial returns.

Details

  • Title The DNA of Customer Experience: How Emotions Drive Value
  • Author C. Shaw
  • Binding Hardcover
  • Edition First Edition
  • Pages 186
  • Volumes 1
  • Language ENG
  • Publisher Palgrave MacMillan, New York
  • Date 2007-05-10
  • Illustrated Yes
  • ISBN 9780230500006 / 0230500005
  • Weight 0.99 lbs (0.45 kg)
  • Dimensions 9.24 x 6.53 x 0.63 in (23.47 x 16.59 x 1.60 cm)
  • Dewey Decimal Code 658.812

About the author

COLIN SHAW is author of two best selling books 'Building Great Customer Experiences'and 'Revolutionise your Customer Experience. He is the Founder and CEO of Beyond Philosophy, the worlds leading thought leader in the Customer Experience. They provide Strategic Guidance, Market Research and Education services from their offices in London, England and Atlanta, USA. Beyond Philosophy(TM) boasts a number of the worlds largest organisations as clients including Microsoft, T-Mobile, FedEx, IBM and Her Majesty's Cabinet office to name a few. Due to his expertise Colin has appeared many times on CNN, BBC TV, Sky News & various Radio stations. He has also appeared in most of the National Press in the UK and many other trade publications. He is a sought-after and accomplished speaker, delivering key note speeches around the globe, and is a member of both the International Federation for Professional Speakers and the UK Professional Speakers Association.
www.beyondphilosophy.com
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The Dna of Customer Experience: How Emotions Drive Value
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The Dna of Customer Experience: How Emotions Drive Value

by Shaw, C.

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Hardcover
ISBN 10 / ISBN 13
9780230500006 / 0230500005
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Palgrave Macmillan, 2007. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. In good all round condition. Dust jacket in good condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,550grams, ISBN:9780230500006
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The DNA of Customer Experience: How Emotions Drive Value

The DNA of Customer Experience: How Emotions Drive Value

by Shaw, C.

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ISBN 10 / ISBN 13
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The DNA of Customer Experience: How Emotions Drive Value
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The DNA of Customer Experience: How Emotions Drive Value

by Shaw, Colin

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Palgrave Macmillan. Hardcover. Used; Good. Simply Brit – welcome to our online used book store, where affordability meets great quality. Dive into a world of captivating reads without breaking the bank. We take pride in offering a wide selection of used books, from classics to hidden gems, ensuring there’s something for every literary palate. All orders are shipped within 24 hours and our lightning fast-delivery within 48 hours coupled with our prompt customer service ensures a smooth journey from ordering to delivery. Discover the joy of reading with us, your trusted source for affordable books that do not compromise on quality. 05/10/2007
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The DNA of Customer Experience: How Emotions Drive Value
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The DNA of Customer Experience: How Emotions Drive Value

by Colin Shaw

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ISBN 10 / ISBN 13
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The DNA of Customer Experience : How Emotions Drive Value
Stock Photo: Cover May Be Different

The DNA of Customer Experience : How Emotions Drive Value

by Shaw, Colin

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ISBN 10 / ISBN 13
9780230500006 / 0230500005
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The DNA of Customer Experience: How EmotionsDrive Value
Stock Photo: Cover May Be Different

The DNA of Customer Experience: How EmotionsDrive Value

by C. Shaw

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ISBN 10 / ISBN 13
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The DNA of Customer Experience : How Emotions Drive Value
Stock Photo: Cover May Be Different

The DNA of Customer Experience : How Emotions Drive Value

by Shaw, Colin

  • Used
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Used - Good
ISBN 10 / ISBN 13
9780230500006 / 0230500005
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The DNA of Customer Experience: How Emotions Drive Value

The DNA of Customer Experience: How Emotions Drive Value

by Shaw, C.

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  • Hardcover
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Hardcover
ISBN 10 / ISBN 13
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The DNA of Customer Experience: How Emotions Drive Value

The DNA of Customer Experience: How Emotions Drive Value

by Shaw, C.

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  • Hardcover
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Used - Good
Binding
Hardcover
ISBN 10 / ISBN 13
9780230500006 / 0230500005
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Palgrave MacMillan, 2007. Hardcover. Good. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.
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The DNA of Customer Experience: How Emotions Drive Value
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The DNA of Customer Experience: How Emotions Drive Value

by Colin Shaw

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  • Hardcover
Condition
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Binding
Hardcover
ISBN 10 / ISBN 13
9780230500006 / 0230500005
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